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Thermostats

• Comfort WiFi | How to remove the thermostat from the app?
• Comfort WiFi | Where to find the thermostat ID or QR code to be entered in the SWATT app?
• Comfort WiFi | How to connect a thermostat to a gadget?
• Comfort WiFi | The thermostat does not connect to the router even when the WiFi signal is strong, and the SSID is entered correctly, what to do?
• Comfort WiFi | Insufficient WiFi signal for the thermostat, what should I do?
• Comfort WiFi | Thermostat does not find my home network?
• Comfort WiFi | How to connect a thermostat to a home router?
• Comfort WiFi | How to connect a thermostat to a home router?
• Comfort WiFi | Does the Comfort WiFi thermostat have only a floor temperature sensor?
• Comfort WiFi | Does the Comfort WiFi thermostats work only with the Comfort Heat temperature sensor?
• Comfort WiFi | What should I do if a smartphone does not control Comfort WiFi thermostat?
• Comfort WiFi | Is a central control panel required to control an entire apartment or house?
• Comfort WiFi | How many smart thermostats can be controlled with one app?
• Comfort WiFi | What app controls the Comfort WiFi thermostat?
• Comfort WiFi | Three circles are seen on the thermostat display, and the thermostat does not react to screen clicks, what to do?
• Comfort WiFi | Thermostat does not turn on?
• Comfort WiFi | Does the Comfort Wi-Fi thermostat have child protection function?
• Comfort WiFi | What does the E5 error mean on the display of the Comfort WiFi thermostat?
• Comfort Wi-Fi | What does the E2 error mean on the Comfort Wi-Fi thermostat display?
• Comfort WiFi | What does error E1 mean on the display of the Comfort WiFi thermostat?
• Comfort Touch | Three circles are on the thermostat display, and the thermostat does not react to screen clicks, what to do?
• Comfort Touch | Thermostat does not turn on?
• Comfort Touch | Does the Comfort Touch thermostat have child protection?
• Comfort Touch | What does the E5 error mean on the display of the Comfort Touch thermostat?
• Comfort Touch | What does error E2 mean on the display of the Comfort Touch thermostat?
• Comfort Touch | What does error E1 mean on the display of the Comfort Touch thermostat?
• Comfort Touch | What does it mean to “wake up” the Comfort Touch thermostat display?
• Comfort Touch | Can the front part of the Comfort Touch thermostat be used with a base of the other thermostat?
• Comfort Touch | Can the Comfort Touch thermostat light be switched off in standby mode?
• Comfort Touch | What does the red colour temperature indication on the screen of the Comfort Touch thermostat mean?
• Comfort Touch | What does the hand symbol on the thermostat’s Comfort Touch screen mean?
• Comfort Touch | Does the Comfort Touch thermostat have only a floor temperature sensor?
• Comfort Touch | Can I use a Comfort Touch thermostat with floor temperature sensors from other manufacturers?
• Comfort Touch | Does the Comfort Touch thermostat work only with the Comfort Heat temperature sensor?
• Comfort ECO | How can the factory settings of the thermostat be restored?
• Comfort ECO | How to turn off child protection?
• Comfort ECO | How to activate child lock?
• Comfort ECO | Does the thermostat have child protection?
• Comfort ECO | Does the Comfort ECO thermostat have a frost protection function?
• Comfort ECO | Does the Comfort ECO thermostat have a timer?
• Comfort ECO | How can I find out if the thermostat and floor heating are currently working?
• Comfort ECO | Can I choose which floor or room temperature sensor to use?
• Comfort ECO | What happens if I do not connect the floor temperature sensor?
• Comfort ECO | Does the Comfort ECO thermostat have only a floor temperature sensor?
• C511T | Does the C511T thermostat have child protection?
• C511T | What does E5 error mean?
• C511T | What does E2 error mean?
• C511T | What does E0 error mean?
• C511T | The thermostat C511T does not switch on.
• C511T | Does the C511T thermostat have only a floor temperature sensor?
• C511T | Does the C511T thermostat work only with a Comfort Heat temperature sensor?
• C501 | How can I find out if the floor temperature sensor is good?
• C501 | How is the thermostat protected from children?
• C501 | How can I find out if the thermostat or floor heating is working at the moment?
• C501 | Thermostat C501 indicator light flashes but the thermostat does not work?
• C501 | Thermostat C501 is not working?
• C101 | How can I find out if the floor temperature sensor is good?
• C101 | How can I find out if the thermostat or floor heating is working at the moment?
• C101 | Thermostat C101 indicator light flashes but the thermostat does not work?
• C101 | Thermostat C101 is not working?
• What is the maximum power controlled by one thermostat?
• Is the floor sensor necessary? I didn’t install it.
• How is the thermostat floor temperature sensor connected?
• What is a thermostat floor temperature sensor?
• In which frames of switch manufacturers can Comfort Heat thermostats be installed?
• What thermostats are used to control the heating system?

Aluminium foil heating mats

• What kind of insulation should be installed under the aluminium foil heating mat?
• Can I trim the aluminum foil mat?
• What kind of thermostat can be used for an aluminum foil heating mat?
• Do I need a thermostat for an aluminium foil heating mat?
• How should I stick aluminium foil sheets?
• What should I do if do not have aluminium foil slips (I have lost them)?
• Why do I need extra sheets of aluminium foil?
• What does it mean to install aluminium foil heating mat in a dry way?
• How can I measure the resistance of an aluminium foil heating mat?
• Can I install a carpet on an aluminum foil heating mat?
• Can I install tiles on an aluminum foil heating mat?
• What flooring can be installed on an aluminium foil heating mat?
• What should I do if one aluminium foil heating mat is not enough for the room?
• Can I install two and more aluminum foil heating mats in one room?
• Can I install an aluminum foil heating mat under a parquet board?
• Can I install an aluminum heating mat under the laminate?
• Can I install an aluminum foil heating mat in the bathroom?
• Do I need to install thermal insulation under an aluminum foil heating mat?
• Is it possible to cut and rotate the aluminum foil heating mat?
• I want to use Comfort Heat CATE-80 under the laminate floor, what type of flooring do you recommend?

General questions

• Do Comfort Heat products need the additional heat insulation?
• What is electricity (input) power needed to install an electric floor heating system?
• What flooring is suitable for installing Comfort Heat floor heating?
• What is the thickness of the concrete or self-levelling compound layer?
• What does the floor warm-up time depend on?
• How long does it take for the floor to warm up?
• Are there any restrictions on furniture installed on the floor heating system?
• What products are used to install a floor heating system?
• What is general room heating?
• What should I do if one heating mat or cable is not enough for the room?
• How can I measure the resistance of a heating mat or cable?
• What should I do if the heating cable is cut or damaged?
• What thickness of the tile glue should cover the heating cable?
• What should I do if the heating mat is left after installation?
• What should I do if I have an extra cable left after installation?
• What distance from the wall is the heating cable or heating mat installed?
• How much cable do I need to heat the room?
• Does the thickness of the cable affect the heating efficiency?
• What is the difference between a heating mat and a heating cable?

Heating mats

• How to install a heating mat?
• Do I need to primer the floor before laying Comfort Heat mats?
• Can I install the same heating mat under different flooring?
• Can I install a floor heating mat outside?
• What should I do if the red cable of the heating mat is cut or damaged?
• How far from the wall a heating mat should be left?
• Can I trim a heating mat?
• What should I do if the heating mat is too long?
• What should I do if I have an extra length of heating mat left after the installation?
• Do I need to install a thermal insulation under the heating mat?
• Can I to install a heating mat on old tiles?
• Can I install a heating mat on a OSB board?
• Can I install the heating mat on the renovated wooden floor?
• What is the black cable thickening (lump, enlargement) at the back of the heating mat?
• What is the difference between single and twin conductor heating mats?
• What is the width of the heating mat?
• Can the heating mats be I installed under the toilet, bath, shower base or kitchen cabinets?
• A large room needs two heating mats. How to connect several heating mats?
• The heating mat is too big for the heated floor area. Can I trim it?

Frost protection of pipes

• How to protect the pipe from freezing in the unheated room?
• How to protect the underground pipe from frost?
• What type of thermostat do I need for the frost protection of pipe?
• Do I need a thermostat for frost protection of the pipe?
• Do I need a thermostat for the cable inserted into the pipe?
• How to insert the heating cable into the pipe?
• What is the shortest heating cable with a plug for frost protection of pipes?
• How to install the heating cable on the metal pipe?
• How to install the heating cable on the plastic pipe?
• What is the max. pressure that the M20/25 metal gland withstand?
• How to seal the pipe if the heating cable is inserted into the pipe?
• What is a power of heating cable used for frost protection of the pipe?
• Can I insert the heating cable into the pipe?
• What is the minimum thickness of a thermal insulation required for a heated pipe?
• Is it necessary to install thermal insulation on the heated pipe?
• Do I need to glue aluminium foil on top of the heating cable?

Heating cables

• What is the maximum thickness of flooring when using heating cables?
• Can I extend the sensor cable?
• Can I extend the connection cable?
• Is a thick cable better than a thin cable?
• How many cables can connect to one thermostat?
• What should I do if one heating cable is not enough for the room?
• Can I install the heating cable on the wall?
• What is the heating cable screen and why it is necessary?
• What is it – heating cable with memory?
• Does thick heating cable heats better?
• What is the difference between CTAV-10 and CTAV-18 heating cables?
• Does the colour of the heating cable affect the heating cable efficiency?
• What distance should be between the mounting tapes with fixed cables?
• What distance should be kept between the installation tapes?
• Why do I need a mounting tape for heating cable?

Bathroom heating

• Can I install heating mats on the top of water-based heating floor?
• Can I control bathroom and toilet with one thermostat?
• How to select a heating mat for a bathroom?
• If the heating mat is installed on the wall, will it dry my towels?
• How to install the floor temperature sensor in the bathroom?
• Where should I install the bathroom thermostat?
• How long does it take for bathroom floor to warm up?
• Do I need to remove the old floor tiles before installing a heating mat in the old bathroom?
• Can I install a heating mat under the tiles in the shower?
• Can I install a heating mat under the shower pad?
• Can I install the heating mat on the wall?
• What is a recommended heating mat power for bathroom installation?
• What type of heating is best for the bathroom?

Mirror heating

• Is thermostat necessary for the mirror heating?
• Is it possible that the heating foil will damage the mirror?
• What is the power of the mirror heating foil?
• How to install the heating foil to the mirror?
• What should I do if the mirror is larger than the heating foil?
• How to connect several heating foils to heat one mirror?
• Can I use several heating foils to heat one mirror?
• What is the size of the mirror heating foil?
• How is mirror heating controlled?
• How to connect mirror heating?
• Is it possible to glue the heating foil to the hanging mirror?
• Can I use heating foil to glue the mirror to the wall?
• How to install the bathroom mirror heating?
• Can I heat a bathroom mirror?

Installation

• Can I control heating cables or mats with another manufacturer thermostats?
• Is it possible to control two rooms with one thermostat?
• Is it possible to install a heating mat on top of the water-based floor heating?
• Why it is necessary to seal the end of a corrugated tube?
• Is it necessary to put the thermostat floor temperature sensor (s) in the corrugated tube?
• Can I extend the thermostat floor temperature sensor cable?
• Can I extend the connection cable of heating mat or heating cable?
• How to install heating in cold areas near large windows?
• What is the required installation heating power for a floor heating?
• How long does it take for self – levelling compound harden and when can the floor heating be turned on?
• How long do I have to wait after installing the tiles before the floor heating can be turned on?
• What is the minimum thickness of tile adhesive or levelling compound layer over the heating cable or mat?
• What kind of tile adhesive or levelling compound do you recommend for underfloor heating installation?

Ice and snow melting system of stairs

• Can I control the stair and staircase area heating system and downpipes and gutter heating system with one thermostat?
• Can I use thermostats installed on a DIN hanger without humidity sensor from stairs ice and snow protection?
• Is it possible to control stairs and staircase area heating systems with one thermostat?
• How to reduce the energy consumption for stair ice and snow protection?
• Can CTAV-18 or CTACV-30 heating cables be trimmed?
• How to install the heating cables on stairs?
• What heating cables to used when installing heating in concrete stairs?
• What heating cables to use when installing stair heating directly to tile adhesives?
• What heating cables to select for the stairs ice and snow protection?
• How to select the right Comfort Heat products for stairs, paths, ice and snow protection?
• What heating power should be installed to protect the stairs and pedestrian paths from icing?
• How to protect stairs and paths from icing and snow?

Ice and snow melting system of roof gutter and downpipes

• Can I control the downpipe and gutter heating system and the stairs heating system with one thermostat?
• Can I use thermostat mounted on a DIN hanger without humidity and temperature sensors for ice and snow melting system?
• Can I control two ice and snow melting systems for downpipes and gutters with one thermostat?
• Is there a cheaper thermostat with humidity and temperature sensors to protect the gutters and downpipes of buildings from ice and snow?
• How to minimize the electricity consumption for snow and ice melting in the gutters and downpipes of the industrial and public buildings?
• What type of cable holders to use to secure the GTe2 heating cable?
• Can I connect the self-regulating heating cables GT2 directly to the electrical socket?
• What Comfort Heat product to use connecting the self-regulating heating cable to the power cable?
• Can I cut the self-regulating heating cable GTe2 / GT2 in the required length?
• How to select the right Comfort Heat products for the downpipe and gutter heating system installation?
• Is it difficult to install Comfort Heat in heating system in downpipes and gutters?
• Is it possible to protect downpipes and gutters from ice formation and damage?

Technical support

• It is impossible to pull out the floor temperature sensor. What should I do?
• What should I do if the thermostat floor temperature sensor is not working?
• What should I do if the thermostats C511T, Comfort Touch, Comfort WiFi do not turn on?
• What should I do if the C501 thermostat does not turn on the heating?
• What should I do if the heating mat cable is damaged (cut off, drilled)? Can I repair it?
• Can I invite a Comfort Heat specialist to come and check the floor heating system?
• What should I do if I cannot remove the floor temperature sensor?
• Electric underfloor heating is not working. What should I do?
• When I turn on the electric heating system, the circuit breaker turns off. What should I do?

Ice and snow melting system of driveways

• Can I use a thermostat without a humidity sensor to control the ice and snow melting system?
• What kind of control to use for driveways heating?
• How deep the heating cables or heating mats should be installed?
• What products to use for the protection from ice and snow?
• What heating power should be installed to protect the entrances or driveways from icing?
• How to select the Comfort Heat products for the entrances and driveway installation of ice and snow melting system?
• Can I install only heated tracks without heating the rest of the area?
• How to protect entrances and driveways from ice and snow?

Operating costs

• Does the cost of heating increase if the combined floor heating is installed in the room?
• Does the cost of heating depend on the thickness of the thermal insulation of the floor in the room?
• How to optimize the cost of floor heating?
• How much does it cost to install an electric floor heating system?